Braemac
UK Ltd Returns Policy
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1.0
Braemac UK Ltd Returns Policy
1.1
All customers wishing to return product must complete the attached
RMA form. The part no, serial no. (where stated) and return reason
are mandatory fields. Should the info not be complete we may need
to contact you to enable the process to proceed.
1.2
Once approved by our QA department the returned goods must be marked
with the relevant RMA number. Units received without an authorised
RMA will be returned
1.3
Customers are liable for return costs, unless otherwise arranged
1.4
Goods that are have failed within a 30 day period under normal operation
will be applicable for warranty (advanced) replacement and will be
replaced from stock (should inventory levels permit)
1.5
Goods that have failed after a 30 days period are not applicable for
advanced replacement. If the product is still within the warranty
(normally 12 months) products will need to pass through the repair
process. Repair will be carried out locally where possible, or returned
to supplier.
1.6
Goods provided on a sale / return basis MUST be returned in original
packing and in as new condition to be liable for a credit. Failure
to do so may result in a re-stocking fee or invoice.
2.0
Returns Procedure
2.1
Complete RMA and sign to confirm acceptance of our terms
2.2
Please take care returned parts are sufficiently packed for safe transport.
We cannot accept liability for damages occurring due to inappropriate
handling
2.3
Send goods to us together with the completed RMA form(s) and any paperwork
relevant to your company
3.0
Customer RMA Form
Customer
Information
Company:
Contact:
Tel no:
Email:
Product
Information
| Part
No. |
Serial
Number |
Invoice
/ Delivery Ref.
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Failure
Reason |
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I confirm
that I have read and understood your returns policy and that we accept
these conditions
Signed
Position
Date:
Completed
forms should be returned to: Andy Meade - a.meade@braemac.co.uk
Braemac UK, 1 Mandarin Court, Centre Park, Warrington, Cheshire. WA1
1GG.
| For
Braemac use only |
RMA
Number |
Approved
by |
Comments |
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